Where can I purchase a new card or replacement card connected to
You may get a new card from your organization or contact Mary.Tschumper@safeway.com for a replacement card.
Please note: cards purchased at stores cannot be linked to your organization.
Do I have to use a new card each time I need to reload funds?
No. Simply reload the desired amount on your existing card. There is no limit to the number of times you can reload.
How do I reload my card?
Reloading a gift card can be done at Customer Service or Check stand prior to making any grocery purchases.
How much can I add to my reloadable card?
The maximum card balance is $500 at any given time. There is also a separate limit of a combined total for all reloads of $500 during a 24-hour period.
Do I have to use cash for this reloading transaction?
No. You can pay with cash, check, credit or debit card.
What if I want to change my option plan at any time?
Yes you may change from one plan to another however there may be a 30-day grace period.
How often will my organization receive reward money?
Proceeds are distributed every four weeks. Balances will roll over to the next period for those Organizations who did not meet the disbursement minimum.
How often will my organization receive account statements?
Your organization will receive an email statement detailing all reloads by gift card number every 4 to 6 weeks. In the fixed level option plan, the reload balance will be rolled over to the next month. We highly recommend that the organization keep records of which card they sell to which supporter so that if a supporter's card is lost or stolen Safeway can deactivate the card balance and re-issue a replacement card. We can coordinate this deactivation with the organization's coordinator.
For further questions, please contact: Mary.Tschumper@safeway.com