Produce, meat, seafood, bakery, deli and floral items are covered under our money back guarantee.

If you’re not 100% satisfied with the freshness or quality of your product, you can request a full refund.

Talk to a store associate in one of our Safeway locations or contact us via phone, web, mail or chat.

You can bring your items back to the store with a receipt, if you have it, or you can contact us via phone, web or mail.

If you ordered through a 3rd party, you may request a refund through that party using the Help section on their app, or their Customer service phone number. You won’t need to return the item to the store but may be asked for more details. 

f you are not satisfied, for any reason, with any item except those noted below, that you purchase through the Online Grocery Ordering Service, you can return it for a full refund or credit on account. Notify the driver upon delivery of your order (or the Store Associate upon pick up of your order), or contact us within seven days after your delivery or pick up. Note that certain items, including baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once you have accepted delivery or picked up your order. For any qualifying refund, we will issue a credit to the payment method used to purchase the item or, if you choose, you may receive a credit on account that can be applied to your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery or pick up, or any ordinary wear and tear on durable goods. You may have certain rights under manufacturers’ warranties (if applicable).