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Program change FAQ
What is FreshPass® and how is it changing?
FreshPass® is a paid subscription program that offers savings on grocery delivery and pickup and many exclusive perks. FreshPass is being replaced by a new annual program, Safeway forU+.
What is Safeway forU+™ and how is it different than FreshPass?
Safeway forU+ is a new, lower cost subscription program that offers free delivery on orders over $30 or more, upgrades to Flash delivery for only $2 (plus a minimum order fee on orders under $30), free Flash pickup, and points that don’t expire.
We adjusted the benefits that FreshPass offered (such as 2X Points on our exclusive brands and $5 Monthly Credit for annual subscribers) so we could focus on what’s most important, a delivery and pickup program that gets you the food you need, at a more affordable price.
The Safeway forU+ subscription is offered as a single plan, annually. There is no monthly subscription.
What happens to my current FreshPass subscription?
Your current benefits and remainder of your current FreshPass plan will remain intact through your date of renewal.
Annual Regular Plan subscribers will be auto renewed into the new Safeway forU+ program, unless you cancel.
Once the new Safeway forU+ program launches, all Monthly Plan subscribers will have the ability to change plan in their account. If you do not choose to do so, your plan will be automatically canceled, and you will have the option to subscribe to Safeway forU+.
SNAP Annual subscribers plan will be automatically canceled, and you will then have the option to subscribe to Safeway forU+.
You will continue to enjoy these FreshPass benefits until your plan end date:
Unlimited free delivery on orders over $30 (discounted fee for Flash delivery where available)
$5 Monthly credit for annual subscribers
2X Points on our exclusive brands
Points don’t expire
5% off O Organics® and Open Nature® products
5% off Signature Pet Care™ products
Monthly Starbucks® perk
VIP customer service phone line
Will my Points expire?
For the duration of your FreshPass program, you will continue to accrue points, without expiry. If you quickly renew into Safeway forU+ (within one month of your FreshPass cancelation date), your points will continue to accrue, without expiry.
How do I cancel my subscription?
You can cancel your subscription by signing into your account and selecting “FreshPass” in account settings, then select “Cancel FreshPass” and follow the instructions. If you cancel your subscription within the first 15 calendar days of your then active subscription period and you have not placed any orders during that period, your subscription will terminate immediately. If you cancel your subscription period after the first 15 calendar days of your then active subscription period or you placed an order during the first 15 calendar days of your then active subscription period, your subscription will terminate at the end of the then active subscription period and it will not renew unless you send us instructions to renew. If you have signed up for a Free Trial and you cancel your subscription prior to the expiration of the Free Trial period, you may continue to use the FreshPass subscription and services for the full length of the trial. If you exercise your right to delete personal information privacy option, as further described in our privacy policy, anytime during the subscription period, your subscription will be immediately cancelled.
If I cancel my subscription, will I receive a refund?
If you cancel your paid subscription before the first 15 calendar days of the paid subscription period have passed and you have not placed an order through the service during the first 15 calendar day period, your monthly or annual subscription fee will be fully refunded.
If you cancel your paid subscription after the first 15 calendar days have passed or if you use the subscription during those first 15 calendar days, your monthly or annual subscription fee will not be refunded. However, you still may continue to use the FreshPass subscription and service through the end of either your monthly or annual subscription plan end date.
No refunds will be provided if you submit your request for personal information deletion after the first 15 days of the subscription period or if you have placed a delivery order, however your subscription will not continue and you may not place any additional orders via your subscription.
How does free delivery work?
Current FreshPass subscribers receive free delivery on orders of $30 or more. If Flash delivery is available and selected, you will be charged a discounted delivery fee of $2 to get your groceries in as soon as 30 minutes. When you shop online, just choose delivery and you’ll see the discounted delivery fee at checkout. For all delivery services, there is a minimum order fee for orders under $30. This discount does not apply to orders placed through third-party platforms.
To check if delivery is offered in your area, use the store locator to find a store near you
How does the $5 monthly credit for annual subscribers' work?
Annual active paid FreshPass subscribers will receive a monthly credit valued at $5 every month. For Annual paid FreshPass subscribers before 9/16/24, the credit can be applied to in-store or online purchases of qualifying products. For Annual paid FreshPass subscribers on and after 9/16/24, the credit can be applied to in-store or pickup (excludes delivery) purchases of qualifying products. Be sure to spend at least $5 to enjoy this benefit! Each month you’ll see your credit in your FreshPass gallery where you can clip it for your next purchase. This perk will end upon your renewal into Safeway forU+.
How do I claim my monthly Starbucks® Perk?
Be sure to check your FreshPass gallery, clip the coupon, and redeem at any checkout register with the exception of the Starbucks Café prior to the expiration date specified on the offer.
The coupon will not be redeemable at in-store Starbucks Cafés, nor will any products displayed at in-store Starbucks Cafés be eligible for this perk. This perk will end upon your renewal into Safeway forU+.
How do I change the credit card associated with my subscription?
You can change your credit card by signing into your account and selecting “FreshPass” in account settings, then select “Payment Method” and follow the instructions.
Does the FreshPass subscription apply to third party platforms (such as DoorDash, Instacart, Uber, Shipt)?
No, our FreshPass subscription does not apply to orders placed through third party platforms.
Does the FreshPass unlimited delivery benefit extend to Rx pharmacy?
No. Rx pharmacy orders are excluded from FreshPass members’ unlimited delivery benefits.
Is the FreshPass discounted subscription for government assistance programs different than the full price FreshPass subscription?
No. FreshPass subscribers who receive the discounted subscription enjoy all FreshPass subscriber benefits and perks at a discounted rate of $5.99/month or $49/year.
FreshPass is being discontinued and replaced by a new annual program, Safeway forU+.
Will the new Safeway forU+ program have a SNAP plan?
No, there is no specialized government assistance benefit plan for SNAP with Safeway forU+.
Safeway forU+ is a new, lower cost subscription program that offers free delivery on orders of $30 or more, upgrades to Flash delivery for only $2 (plus a minimum order fee on orders under $30), free flash pickup, and points that do not expire. With a new low price of $39, the new Safeway forU+ program is $10 less than the FreshPass SNAP plan.
What if I am a current FreshPass SNAP subscriber?
Not to worry, your current benefits and remainder of your current plan will remain intact through your date of renewal. SNAP Monthly Subscribers will have the ability to change plan in their account. If you do not choose to do so, your plan will be automatically canceled, and you will have the option to subscribe to Safeway forU+.
SNAP Annual FreshPass subscribers will be canceled at the end of their current subscription and have the option to subscribe to the annual Safeway forU+ program after it launches.
Am I able to cancel anytime?
Yes. You can cancel your subscription by signing into your account and selecting “FreshPass” in Account Settings, then select “Cancel FreshPass” and follow the instructions. If you cancel your subscription within the first 15 calendar days of your then-active subscription period and you have not placed any orders during that period, your subscription will terminate immediately. If you cancel your subscription period after the first 15 calendar days of your then-active subscription period, or you placed an order during the first 15 calendar days of your then-active subscription period, your subscription will terminate at the end of that period. If you’ve signed up for a free trial and you cancel your subscription prior to the expiration of the free trial period, you may continue to use the FreshPass subscription and services for the full length of the trial.
Where do I call if I still need help?
We are happy to help! 1-877-505-4040 is the main general line for all grocery delivery and loyalty questions.
Safeway forU+ FAQ
What is Safeway forU+™?
Safeway forU+ is a NEW, lower cost paid annual subscription program that offers savings on grocery delivery and pickup. Members receive all the benefits of the free forU program, plus the following:
This program will help save time with delivery and pickup options at a more affordable price. The Safeway forU+ subscription is offered as a single plan, on an annual basis only. There is no monthly subscription.
*Must select Flash for service in as soon as 30 minutes. Service available only in select areas; operating hours of Flash Grocery Delivery and Pickup vary by store. Maximum basket size up to 35 items in a purchase and will vary by location. (Areas further from store location subject to reduced maximum for Delivery). Select items only eligible for Flash Delivery. Fulfillment time is not a guarantee and is subject to traffic and weather conditions. Varying service fees may apply.
How does free delivery work?
Safeway forU+ subscribers receive free delivery on orders of $30 or more for the duration of your annual subscription. If Flash delivery is available and selected, you will be charged $2 to get your groceries (up to 35 items) in as soon as 30 minutes. When you shop online, just choose delivery and you’ll see the discounted delivery fee at checkout. For all delivery services, there is a minimum order fee for orders under $30. This discount does not apply to orders placed through third party platforms, such as DoorDash, Instacart, etc.
To check if delivery is offered in your area, use the store locator to find a store near you
*Must select Flash for service in as soon as 30 minutes. Service available only in select areas; operating hours of Flash Grocery Delivery and Pickup vary by store. Maximum basket size up to 35 items in a purchase and will vary by location. (Areas further from store location subject to reduced maximum for Delivery). Select items only eligible for Flash Delivery. Fulfillment time is not a guarantee and is subject to traffic and weather conditions. Varying service fees may apply.
When will my Points expire?
As long as you are an active Safeway forU+ subscriber you can keep your Points! That's right, they will not expire as long as you stay subscribed.
If I cancel my subscription, will I get refunded?
If you cancel your paid subscription before the first 15 calendar days of the paid subscription period have passed and you have not placed an order through the service during the first 15 calendar day period, your subscription fee will be fully refunded.
If you cancel your paid subscription after the first 15 calendar days have passed or if you use the subscription during those first 15 calendar days, your subscription fee will not be refunded. However, you still may continue to use the forU+ subscription and service through the end of either your monthly or annual subscription plan end date.
No refunds will be provided if you submit your request for personal information deletion after the first 15 days of the subscription period or if you have placed a delivery order, however your subscription will not continue and you may not place any additional orders via your subscription.
How do I change the credit card associated with my subscription?
You can change your credit card by signing into your account and selecting “Safeway forU+™” in account settings, then select “Payment Method” and follow the instructions.
Does the Safeway forU+ unlimited free delivery benefit extend to Rx pharmacy?
No. Rx pharmacy orders are excluded from Safeway forU+ members’ unlimited free delivery benefits.
Where do I call if I still need help?
We are happy to help! 1-877-505-4040 is the main general line for all grocery delivery and loyalty questions.
Safeway forU+ is a subscription program, available as an annual plan, providing exclusive benefits in exchange for a subscription fee (as described in more detail below). To receive the benefits of the Safeway forU+ subscription program, you must be a current paid subscriber and purchase your groceries through an Albertsons Companies banner via a company-owned channel (e.g., website, mobile app, or in-store). Grocery purchases at Albertsons Companies banners made through a third-party service, such as Instacart, DoorDash, UberEats, etc. are not eligible to receive Safeway forU+ benefits. Vine & Cellar, Marketplace, and Rx pharmacy purchases are also not eligible to receive Safeway forU+ benefits. Service fees, special handling fees, and/or taxes may still apply and may not be covered by a Safeway forU+ subscription. These terms apply in addition to our Terms of Use.
One Safeway forU+ subscription is allowed per account. [Note: Safeway forU+ subscriptions can be shared across different registered accounts within the same household. Safeway forU+ subscriptions cannot be transferred or assigned.]
PAYMENT POLICY
YOUR Safeway forU+ SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE EXPIRATION OF YOUR CURRENT SUBSCRIPTION PERIOD, AND THE THEN-CURRENT SUBSCRIPTION FEE (PLUS APPLICABLE TAXES) WILL BE AUTOMATICALLY CHARGED WITH AN ACTIVE CARD ON FILE IN YOUR ACCOUNT, UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD [AS DESCRIBED BELOW]. IF YOU SUBSCRIBED AT A DISCOUNTED FEE FOR A DELIMITED TIME, THE THEN-CURRENT FULL SUBSCRIPTION FEE (PLUS APPLICABLE TAXES) WILL BE AUTOMATICALLY CHARGED AT THE TIME OF RENEWAL. You authorize us to automatically charge your default payment card the then-current price for your renewed subscription plan. We will continue renewing your subscription plan and charging your payment card until you cancel your subscription. If you would like to change your payment method, you are responsible for updating your billing information in Your Account Settings Click on the “Safeway forU+” section and select “Change Payment Card”. You represent and warrant that all billing information you provide to us is truthful and accurate, and you are authorized to use the payment method in the manner contemplated here. If the payment method you provided to us is declined or if a payment was not successfully made by you, your access to Safeway forU+ subscription benefits will be suspended until we have successfully charged a valid payment method. If your subscription benefits are suspended due to payment failure, you will have 30 days from the date of payment failure to update your billing information to keep your existing Safeway forU+ subscription plan. If you do not update your payment method within 30 days, your Safeway forU+ subscription will be automatically cancelled. If your account is cancelled because it was suspended for 30 days, you may re-enroll in Safeway forU+ at any time with a valid payment method.
“AlbertsonCo forU+#9999” will appear as the merchant on your bank or credit card statement representing the fee charged for your Safeway forU+ subscription.
For Annual Subscriptions: We will notify you at least 30 days in advance of your annual subscription renewal date by email to the email address listed in your account.
COMMUNICATION POLICY
As a paid annual Safeway forU+ subscriber, you agree to receive ongoing account summary information in the form of a monthly transactional email sent to the email address on file for your account. These emails provide you with a snapshot of your usage of the program benefits as well as notifications relating to the availability of ongoing or new subscriber-only benefits that are a part of your paid subscription plan.
CANCELLATION POLICY
You may cancel your subscription at any time in Account Settings Click on the “Safeway forU+” section and select Cancel. You can also cancel by emailing us at deliverysupport@AlbertsonsCompanies.com or by calling us toll-free at 1-855-767-2545. Refunds of eligible paid subscription fees will be made as described below.
PRIVACY POLICY
Safeway forU+ subscription requires certain personal information. See our Privacy Policy. If subscriber submits a personal information deletion request, Safeway ForU+ subscription is automatically cancelled.
If you exercise your right to delete personal information privacy option, as further described in our Privacy Policy, anytime during the subscription period, your subscription will be immediately cancelled. If your request for personal information deletion was successfully submitted within the first 15 calendar days of the subscription period and you have not placed any orders using your subscription, you will receive a refund. No refunds will be provided if you submit your request for personal information deletion after the first 15 days of the subscription period or if you have placed a delivery order, however your subscription will not continue, and you may not place any additional orders via your subscription. If you have placed a delivery order prior to the request for personal information deletion, we may retain certain details of your information to fulfil your order or communicate regarding your subscription status. Additional information regarding your deletion request may be communicated to you at the time of the request.
REFUND POLICY
If you decide you wish to cancel your Safeway ForU+ subscription plan, you:
If you are not eligible to receive a refund of the subscription fee paid, you may still cancel your subscription plan. You can then continue to enjoy all the benefits of your Safeway ForU+ subscription through the end of the period for which you have already been charged, and your subscription will not be renewed when your subscription period ends.
FREE TRIAL
You may be given the opportunity to try out the benefits of the Safeway ForU+ subscription program with a Free Trial. You must provide a valid card when you register for the Free Trial. Unless you cancel your subscription prior to the end of the Free Trial period, your trial will be automatically converted into a paid subscription, and your card will be charged the then-current applicable Subscription Fee for the plan duration chosen by you. Your Safeway ForU+ subscription will automatically renew at the end of each subscription period, and your card will be charged automatically until you cancel. If you cancel before the end of the Free Trial, you can continue to enjoy all the trial benefits of the Safeway ForU+ subscription through the end of the trial period. Only one Free Trial is available per account holder.
TO AVOID BEING CHARGED you must cancel your Safeway ForU+ subscription before the end of the Free Trial period. If you want to cancel your Safeway ForU+ Free Trial, you can make the change in Your Account Settings Click on the “Safeway ForU+” section and select Cancel. You can also cancel by emailing us at deliverysupport@AlbertsonsCompanies.com or by calling us toll-free at 1-855-767-2545. You may only use this Free Trial Offer once. Albertsons reserves the right, in its absolute discretion, to withdraw or to modify this Free Trial Offer and/or the Free Trial Terms and Conditions at any time without prior notice and with no liability.
CHANGES TO SUBSCRIPTION FEES
Albertsons may change the fee for Safeway ForU+ at any time, but we will send you an email notifying you of the change and the new subscription fee at least 30 days before the new Subscription Fee goes into effect. You should check your junk folder to make sure you are receiving email communications from us. Any such fee change will be charged to your card on the subscription billing cycle that starts 30 days after we give you notice of the change. You can cancel at any time before the new Subscription Fee goes into effect to avoid any increased Subscription Fee. If you fail to cancel your subscription prior to the subscription renewal date you will have agreed to pay the revised subscription fee.
CHANGES TO Safeway ForU+ TERMS & CONDITIONS
These terms and conditions are subject to change at any time in Albertsons sole discretion. We will notify you of any changes to these terms and conditions to the email account on file for your Safeway ForU+ subscription account. Your continued use of the Safeway ForU+ subscription benefits after such changes go into effect will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your Safeway ForU+ subscription at any time in its sole discretion.
CONTACT US
If you have any questions about these Terms or requests for additional information, please call our Customer Support Center line toll-free at Call Us: 855-767-2545, or send us an email at deliverysupport@AlbertsonsCompanies.com or a letter at the following mailing address:
Customer Support Center
Albertsons Companies, Inc.
M/S 10501 P.O. Box 29093
Phoenix, AZ 85038-9093
Safeway forU+ SUBSCRIPTION PROGRAM BENEFITS TERMS
Unlimited Free Delivery MINIMUM PURCHASE IS REQUIRED.
Safeway forU+ annual subscribers receive free delivery on online orders of $30 or more (calculated based on pre-tax subtotal of all qualifying items in cart at checkout, excluding alcoholic beverages, tobacco and fluid dairy products). If Flash delivery is available, Safeway forU+ subscribers receive a discounted Flash delivery fee. Safeway forU+ subscribers must pay a minimum order fee on any online orders under $30. Delivery services are available in select areas. In some areas, delivery service may be provided by another Albertsons Companies store (that store’s product availability, pricing and promotions will apply) or by a third-party service provider. For more information about delivery, pickup and online ordering services, please read our Online Shopping FAQs.
Points Don’t Expire
If your paid Safeway forU+ subscription or legacy program was and continues to be maintained without interruption, your earned Points, as defined in the forU™ Terms and Conditions, will not expire. This means that your Points balance will continue to accrue (unless applicable law otherwise requires) as long as you are a paid Safeway forU+ subscriber or until your Safeway forU+ subscription ends or the Safeway forU+ program is terminated by Albertsons Companies. Your Points balance will only diminish when you select to use your Points for fuel, grocery or other applicable experiences or discounts. If your Safeway forU+ subscription is suspended, cancelled or expires for any reason, any previously earned Points will expire 1 month after the calendar month in which your Safeway forU+ subscription is suspended, cancelled or expired.
Safeway ForU+ SUBSCRIPTION PROGRAM BENEFITS TERMS CHANGES
The Safeway ForU+ subscription program benefits outlined here are subject to change at any time in Albertsons sole discretion. Your continued use of Safeway ForU+ after such changes will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your Safeway ForU+ subscription at any time in its sole discretion.
Safeway ForU+ SUBSCRIPTION SAVINGS CLAIMS
Safeway ForU+ subscriber personalized savings. Individual Safeway ForU+ subscriber savings are based on discounts to grocery delivery fees and redemption of benefits listed on the Safeway ForU+ subscription page. Savings are calculated from 6/22/2022. If you join the program after this date, your savings are calculated from the date you joined.
Safeway ForU+ subscriber hours saved Estimated time saved on a typical Safeway ForU+ order is the sum of the average in-store customer shopping time on a basket of 15 or more items (based on a 2017 Albertsons Companies survey of 525 shoppers on "Time Spent Shopping"), and the average customer drive-time to and from Albertsons banners locations (based on a 2022 report which mapped the distance between customer addresses on file and the nearest ACI banner stores where delivery service is available). For DriveUp & Go pickup orders, the typical Safeway ForU+ order time savings would be reduced by approximately 25% by eliminating average customer drive-time.
Safeway ForU+ PRICING COMAPARISONS
Any pricing comparisons made in Safeway ForU+ marketing or website and app materials may differ with certain promotions or offers and is subject to change.