Consumer FAQ

Answer:
• You can now pay for your store purchases using just your phone. For a touchless checkout, you can let the cashier scan your clubcard and payment information from your phone. No need to enter your phone number or slide cards on the pinpad.

Answer:
• Of course! You can use just the Clubcard screen to ensure that you get the membership savings. You can add or remove a payment method at a later time.
All payment information is encrypted for your security and we do not store any sensitive information on the mobile app.

Answer:
• When you provide the cashier with your discount number (via card, phone number, discount code on your phone) you will get discounts on your groceries, offers and shopping reward points.

Within the DirectPay app you will be able to see a digital receipt for all transactions where you used the discount code and paid with the App.

When you do not use the discount code we are unable to provide you with product discounts, accumulate reward points and will not be able to see digital receipts on the DirectPay app.

Answer:
• Your club card details are retrieved when you login to the Loyalty Hub mobile app. There is no need to do anything else. When you check out you will see the loyalty screen (below). Have the cashier scan this to get your discounts!

Answer:
• The first time you enter the mobile application you will be taken to an "Add Payment" screen. Select the button "Link" and follow the instructions to link your bank account to the mobile app.

Answer: When setting up your account, we need to verify your authenticity by sending you a one time password via email or text.
• If you do not receive this text, then please contact your phone carrier to make sure they are not blocking it.
• If you do not receive this email, please contact email provider to make sure they are not filtering certain messages.

Answer:
• As a security precaution, before you can use touchless payment on a different mobile device, you will be asked to verify the user account. This is done by sending an email or text message to your account phone number.

Answer:
• Your online banking ID and password allows for secure and easy enrollment into our program that anthenticates you as the authorized user of your bank account. No need to find and type in your personal information or your bank routing and account information.

Answer:
• We do not store or share your online banking login information.

Answer:
• No. All you need is your bank username and password to quickly complete your one-time enrollment.

Answer:
• Please refer to the Privacy Policy/Confidentiality section within our Terms and Conditions for more information.

Answer:
• After completing your one-time enrollment, your account is ready for immediate use!

Answer:
• Albertsons to provide summary of app authentication security.

Answer:
• You will see our store name, followed by 4 digit store number and the contact number for our Payment Services team (866-392-9517).

Example:
- Used at Albertsons store #0062:
    ALBERTSONS0062 8663929517

Answer:
• Please call our Payment Services Center at 1-866-392-9517.

Answer:
• Please contact the TeleCheck card services at 1-800-337-9780.
TeleCheck is the authorized vendor for enrollments and payment processing.

Answer:
• The maximum amount that can be loaded on a Safeway Cash card is $250 and the most common reason for this error is when your transfer would result in more than $250. Please try a smaller transfer amount. There are additional reasons that can cause a decline. Payment security is a priority for us and we constantly monitor transfers to eliminate fraud. Please check the email associated with your bank account or call the payment center at 1-866-392-9517.

Answer:
• The application is designed to support a limited numbers of payment types and you have reached the maximum number allowed. If you would like to add an additional payment method, please delete an existing one and attempt again.
If the problem still persists please call payment center at 1-866-392-9517.