Let our personal shoppers do the heavy lifting for you!
Where is Counter Pickup available?
Safeway, 1450 Howard Ave, Burlingame, CA 94010
(650) 727-7395 In-Store Counter
How does Counter Pickup work?
Counter Pickup is very similar to our DriveUp & Go™ service. Sign in to your account, reserve a day and a time for Pickup, complete your shopping, and then check out. Pickup times are available in 2-hour windows, from 8 AM - 8 PM. When you arrive at the store, proceed to the Pickup Counter and give the Store Associate your order number from the email you received notifying you the order is ready for pick up. The Store Associate will retrieve your items and bring them to the Pickup Counter (age-restricted items will require an ID check).
What happens to my order if I arrive at the store after my 2-hour window has expired?
Your order will be held at the Counter until 8 PM that day, as long as you arrive before 8pm a Store Associate can bring out your order.
Can I return items to the Counter?
Yes, if you are at the store, please ask a Store Associate at the Counter for help.
What if some of my items are damaged? Or what if I have other problems?
Any problems with your order can be discussed with the Store Associate at the counter.
What if I don’t get my “Order is Ready for Pickup” email before my reserved time?
If you haven’t received an email stating your order is ready for pick up before your reserved time, then we’re probably running behind on your order and a Store Associate will reach out to you to reschedule. Feel free to contact the store directly and ask to speak with the Online Order Department if you have any questions or problems.