Q: I have my Safeway account. Why do I need to register again?
A: For security reasons, the Pharmacy App cannot share the username and password with the Safeway App and requires a separate registration.
Q: What Pharmacy services are available on the App?
A: We offer refills and transfers of existing prescriptions.
Q: What is a text alert (SMS)?
A: SMS stands for Short Message Service. A text alert (SMS) is a short message that can be sent to and from a mobile phone. It is synonymous with text message, a text, TXT, etc.
Q: Do we guarantee delivery of every Pharmacy text alert?
A: No. Text/SMS alert technology is dependent on wireless carriers and the functionality of their networks.
Q: Will I be charged for opting into the Pharmacy text alerts?
A: No. These notifications are a free service from Safeway. However, message and data rates may apply. These charges will appear on your wireless bill or will be deducted from your prepaid balance. Please contact your wireless carrier for more information.
Q: How do I opt out of Pharmacy text alerts?
A: Reply to any of our texts with the word STOP and you will be unsubscribed from the service and will no longer receive text messages from us.
Q: I did not receive a text message to enroll. What should I do?
A: Mobile carriers will sometimes block our text messages. We send all texts from a number called a short code. It is 25374. Please contact your mobile carrier and ask them to remove the block on short code 25374 immediately. Then please ask your local Pharmacy to re-enroll you in text alerts.
Q: I received an error message when I tried to send back my code to enroll. What should I do?
A: Your three-digit code expires 72 hours after you sign up. If your code has expired, please contact your local Pharmacy and ask to be re-enrolled. Please send only the three digits and nothing else in your text message and disable any signatures you have attached to your text messages. If none of the above works, please contact our customer support at (866) 475-8547 or
safewaysupport@mscripts.com.
Q: Can I sign up multiple family members on one mobile number?
A: Yes, the same phone number can be used multiple times, but each person will need to be registered separately. Your Pharmacist can assist in adding your family.
Q: Do I need a username and password for the text message?
A: Text message service does not require a username and password. If you would like to use mobile App or web application, you must register and create a username and password.
Q: I accidentally sent STOP, how do I re-enroll?
A: Please contact your local Pharmacy and ask to be re-enrolled. Or contact our customer support at (866) 475-8547 or
safewaysupport@mscripts.com. You can also download the mobile App and register for text messaging.
Q: Can I refill a prescription for my family member?
A: Yes, refills can be placed for a family member who has an active prescription due for a refill through this mobile App.
Q: Can I change my time for pick up after the confirmation?
A: Yes. Please call your Pharmacy at the number provided to change your pick-up time.
Q: Will I be able to scan my prescription for refill?
A: Unfortunately, we don't currently offer this service.
Q: Why do I have to put in the Pharmacy store number?
A: The store number ensures your refill request is routed to the correct in-store Pharmacy.
Q: Do I need to sign in with my account to refill a prescription?
A: No, you do not have to have to sign in to refill your prescription.