If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it to the store and your credit card will receive a refund. If your driver is no longer present, please contact our customer service center to help resolve your issue. You can choose to receive a credit on your account toward your next online order, or a credit card refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted delivery.

If you receive an incorrect order, please notify your driver and you will receive a refund if applicable. If your driver is no longer present, please contact our Customer Service department. (Note: To receive a refund you must notify the Safeway.com Customer Service Center within 48 hours from the time of delivery with any issues pertaining to your order.)

Certain items, including alcoholic beverages, baby formula and tobacco products, cannot be returned once you have accepted delivery. If you have questions, please contact our Customer Service department.