Grocery Delivery FAQs

Welcome to Safeway Grocery Delivery!

1-Hour delivery windows, Shop By History, and Same Day Delivery if you order before 8:30 am – online shopping has never been easier!

Here are Frequently Asked Questions about our service*:

Do you have 1-Hour delivery windows?

Yes. With 1-Hour delivery windows, you can schedule a grocery delivery at an available time that perfectly fits your tight schedule. You can also save money by selecting an available 2-Hour window or an environmentally friendly "Green" 4-Hour window. Look for delivery windows marked with "Save $" and "Green".

What is "Shop By History"?

"Shop By History" is the FASTEST way to shop, and it's like having your own personal store. Items you've purchased with your registered Club Card, both in-store and online, are saved in your personal "Shop By History". You can fill your cart in minutes, since all your recent purchases are already on 1 page. No need to create a separate shopping list. To load your in-store purchases into your Shop By History, all you have to do is enter your existing Club Card number during registration. TIP: If you didn't enter your Club Card number when you registered, you can add your in-store purchases to your online history by adding your Club Card number within "My Account" or by calling 1-877-505-4040.

When can I get my groceries delivered?

We deliver 7 days a week between 9:00 am and 10:00 pm local time, at most locations.

Can I get delivery the same day?

Yes, we have Same Day Delivery most days. Submit your order by 8:30 am for delivery between 4:00 pm and 10:00 pm. For earlier Same Day Delivery, between 9:00 am and 3:00 pm, submit your order by 3:00 am. (Note: All times listed are local to your area.)

Can I make changes to a submitted order?

Yes, just sign in and click "My Orders" at the top of the page and follow the easy instructions for changing your order. You can change your order up until 3:00 am if your delivery window is between 9:00 am and 3:00 pm. If your delivery window is between 4:00 pm and 10:00 pm, you can change your order any time before 8:30 am. All times listed are local to your delivery area.

Please Note: Changing your delivery date may affect item prices and promotions. Also, Promo Codes cannot be entered during the Order Edit process. If you qualify for additional Promo Code Deals, please make a note of the offer(s) and call toll-free at 1-877-505-4040 after you receive your delivery, and we'll apply the appropriate credit.

Is there a minimum order amount?

Yes, a $49 minimum purchase amount (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) is required to process and deliver your order.

How much is the delivery fee on my first order?

If you are a new customer, you get FREE delivery on your first order. Simply enter the Promo Code: EASY7 at checkout. You may also qualify for FREE or discounted delivery fees on subsequent orders. Please refer to the "How do I get free or discounted delivery?" question for ways to save.

What is the home delivery fee?

Regular home delivery rates in most areas are $9.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $12.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). A fuel surcharge may apply. The surcharge will be listed on your final receipt and is equal to 10¢ for every 10¢ increase gas prices above $2.75 per gallon. If you qualify for Free Delivery, there is no fuel surcharge. Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save.

Should I tip my driver?

No, our drivers do not accept tips but they do appreciate your gratitude.

What makes shopping for groceries online a good idea for me?

The primary benefit is convenience, which can be different for everyone. Families with small children like the service because it gives them more time to spend together doing other things. Shoppers living in apartments like the fact that they don't have to carry large orders or heavy items like pet food or cases of water, especially up flights of stairs. Generally, shoppers enjoy ordering groceries from the privacy of their home, any time of day or night, and receiving their order fresh to their door from a friendly driver.

What is your 100% Satisfaction Guarantee?

If you are not completely satisfied with any item, either return it with your driver or call Safeway Customer Support at 1-877-505-4040 for a refund or credit. Safeway will issue a credit to the card used in an amount equal to the full value, plus applicable sales tax. Some exceptions may apply.

Do you deliver to my area?

We offer delivery in many major U.S. cities and suburbs. To find out if we deliver to your area, enter your zip code on the "Sign In / Register" page.

I want to shop. How do I start?

If you have not utilized our online grocery delivery service before, simply visit the Safeway Grocery Delivery site and create an account. If you already have a Safeway Grocery Delivery account, just sign in and start shopping.

Can I reserve a delivery time before I start shopping?

You can select a convenient delivery window at any time while placing your order by clicking "Reserve a Delivery Window" from the left hand navigation or at the top of the page and then selecting an available window. TIP: It's wise to reserve your preferred delivery window after you sign in but before you start your order. The window will be held for two hours while you place your online order.

Can I get Club Card savings online?

Yes. A Club Card icon next to a product indicates a Club Card price. Click the icon to see the details, including sale ending dates and other limitations/requirements. To maximize time and savings, register with your Club Card number. If you don't enter one when you register, we'll automatically generate a new Club Card number for you. Club Card savings may differ online and in store.

Are there other ways to save?

Yes! Click the "Online Savings" link in the red navigation bar at the top of the page to see more great deals. Here you'll find exclusive Online Only deals. You can also browse all of our Club Card Specials from this page.

How do I get just for U® savings?

Our just for U program allows you to load personalized offers and other digital coupons right onto your Club Card. These digital coupon offers will be automatically redeemed at the time your order is processed, provided the Club Card you used to register for grocery delivery is the same card you use for in-store purchases in which you accrue or receive digital coupons. You can view the Club Card you entered for grocery delivery by clicking on the "My Account" link at the top of the grocery delivery page. If you are uncertain whether the number you entered for grocery delivery matches the Club Card you use in our physical stores, call Safeway Customer Support at 1-877-505-4040 for help.

How do I get free or discounted delivery?

If you are a new customer, you get FREE delivery on your first online order. Simply enter the Promo Code: EASY7 at checkout.You may qualify for daily FREE delivery offers by visiting our "Online Savings" page. Discounted delivery windows are also available and are marked with "Save $" on the delivery window selection page.

How do you keep my groceries fresh?

Your order is selected the day of your delivery and loaded onto our delivery trucks. Trucks are equipped with multiple temperature zones, so frozen items stay frozen and vegetables are crispy fresh when delivered.

Can I find all the products online that I buy in the store?

You may find nearly the same selection you might find in your local Safeway store. Some items however, like hot prepared foods don't transport well. Additionally, items such as greeting cards, magazines, books, DVDs and stamps are currently excluded from our online selection. Others may be unavailable at times.

Can I place a delivery order for someone else?

If you want to order groceries for a parent, friend or a student away at college, simply create a new account with that person's delivery address and use your own credit card for payment.

Do I need to be present at the time of delivery?

Yes, for Attended Delivery windows, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery or pick up. Valid (non‑expired, government issued) identification confirming the age of the person signing for the delivery or pick up of any age-restricted items is required where that person reasonably appears to be under the age of 30.

In select areas, we also offer Unattended Delivery windows. There's no need to be present. Groceries are left on your doorstep. To ensure freshness, retrieve your groceries by the end of your selected Unattended Delivery window. Alcoholic beverages and other restricted items are not available with Unattended Delivery. Unrestricted access to your doorstep is required. Please do not select Unattended Delivery if your doorstep is not a safe location to leave groceries. Safeway is not responsible for your grocery order once it is delivered unattended. Safeway is not responsible for any theft or damage that occurs after delivery.

How do I pay for my order?

We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. Cash, Safeway gift cards, Fast Forward, personal checks and other charge accounts are currently not accepted online.

Safeway offers its customers with disabilities an equal opportunity to use Safeway's services. If you are a person with a disability who uses EBT benefits and needs to use Safeway's home grocery delivery service because of disability, please call 1-877-505-4040 or email us at: deliverysupport@safeway.com

Why does my order confirmation at checkout say that prices are estimates only?

The prices quoted on the site at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. random weight items such as produce), available prices and promotions between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

What happens if an item is out of stock?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-877-505-4040 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

Do you deliver to businesses?

Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Business delivery fees in most areas are $14.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $17.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). A fuel surcharge may apply. The surcharge will be listed on your final receipt and is equal to 10¢ for every 10¢ increase gas prices above $2.75 per gallon. If you qualify for Free Delivery, there is no fuel surcharge. Bag fees where applicable may also apply. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save.

Is my personal information kept confidential?

Yes, your personal information is treated in accordance with our Privacy Policy.

What services do you provide for Lake Powell visitors?

Safeway Grocery Delivery offers seasonal delivery to houseboats on Lake Powell or for pick-up at our Page, Arizona store. Orders must be completed 3 days prior to your arrival date, and the delivery/pick-up fee is higher than the standard home and business delivery rates listed above. Free delivery codes are not valid for Lake Powell houseboat deliveries or in-store pick up. If you're planning a vacation to Lake Powell and need supplies for your houseboat, click here for details.

How do I contact Customer Support?

Call toll-free at 1-877-505-4040, 7 days a week from 8:00 am to 9:00 pm local time. Or you can email us at: deliverysupport@safeway.com

*These FAQs are for informational purposes only. They do not form a contract. Please see our
Special Terms for specific terms related to your transaction.