General FAQs

How do I obtain a new Club Card?
Club Cards are available at your local store. You can print a Club Card application online and take to your local store. If you need a replacement card, please check "replacement" on the application, and we will link your old Club Card to your new one. If you do not have a Club Card and want to shop online, you will automatically be given a virtual card when you register.
How can I update my Club Card information?
To update your Club Card information, please Click Here. You can also call Customer Service at 1-877-SAFEWAY (In the US) or at 1-800-SAFEWAY (In Canada) to get your information updated.
How can I use my phone number to get savings at the store instead of swiping my Club Card?
Please Click Here to update your Club Card Information.
How can I request a donation from Safeway?
By way of background, we operate more than 1,800 stores and each store location has an annual donation budget to assist local organizations that serve their community. Our store managers are responsible for reviewing many requests each year and must carefully manage their budget. Our philosophy is to offer modest, in-kind donations to help as many groups as possible within the store's budgetary limits. For larger donation requests, please contact us to locate our Public Affairs office near you.
How do I apply for career opportunities with Safeway?
To learn about career opportunities at one of our stores, feel free to apply in person. For all other career opportunities including Pharmacy, Information Technology, Merchandising, Distribution, Human Resources, Marketing etc. Please visit the Careers section of our website.
Can I order gift cards online?
Yes! You may order Gift Cards online and they will be mailed directly to your destination. Online gift card orders will not be inlcuded with your home grocery delivery order. To purchase Gift Cards online select the Gift Cards option in the quick links section of the footer.
I purchased a gift card that does not have the balance on it. How can I get this updated.
If you purchased the gift card in a store, contact Safeway's Customer Service department at 1-877-723-3929 for assistance. Simply provide the activation and sales receipts information along with the inactive gift card # or packaging.
If I order flowers online, whom am I ordering through.
Safeway has partnered with FTD to provide a link to their web site for floral ordering and delivery to anywhere within the United States. All orders placed through this link are processed through FTD, and is not owned or controlled by Safeway. Please consult the privacy and security disclosures on the FTD website for any additional information.
How do I obtain a copy of Safeway's annual report?
Please visit Investor Relations to obtain a copy of our annual report.
Can I view the weekly sales online?
Yes you can. To view sale items, please visit the Weekly Specials link on the homepage. Simply enter your zip/postal code, and select "View Weekly Specials" for the store nearest to you.
What products are considered exclusionary items for Safeway promotions?
Alcohol, tobacco, stamps, event tickets, lottery tickets, gift cards, money orders, sales tax and prescriptions not paid for by the customer. Please Note: This is a partial list with the most common excluded items. Also, state and local laws or agreements sometimes determine what items are excluded. For a complete list of the items that apply to your area, please contact our customer service department.
What is the eScrip program?
The eScrip program is a fundraising program that allows our customers to register their Safeway Club Card with eScrip so that a percentage of their qualifying purchases are contributed to their child’s school or group.
Do I live in an area eligible to sign up for eScrip?
The eScrip program is available in all of our operating areas in the states of California, Hawaii, Nevada, Arizona, New Mexico, Oregon, Idaho, Montana, Alaska, New Jersey, Pennsylvania, Delaware, Maryland, Virginia and Washington DC.
How can I sign up for eScrip?
To sign up or renew go to and designate a school or group that will receive eScrip contributions.
Will I have to renew my eScrip membership?
Yes. Each year, customers must renew their membership between August 1st and November 1st for their school or group to continue receiving contributions. To renew go to
Which payment methods are eligible for eScrip contributions?
Purchases made with debit cards, cash, checks, Fast Forward, SmartCheck, Safeway gift cards, WIC or SNAP/CalFresh qualify for eScrip contributions. Credit card purchases do not qualify for contributions due to the high cost of processing fees.

If you pay for Grocery Delivery with a debit card, your purchase will not automatically qualify for eScrip contributions and you must call the Safeway Customer Service Center at 877-723-3929 to have your order manually adjusted. This is necessary because our payment system processes debit and credit cards the same way.
Who do I contact if I have problems with my eScrip account?
eScrip (contact eScrip via email: or can assist customers with sign up issues, changes to their profile, renewal issues, and questions regarding the donations received by their school or group. Our Safeway Customer Service Center (877-723-3929) can answer general questions regarding the eScrip program, dispute spending, and resolve any Club Card Issues.
How can I view the video content on your site
To view videos on our site you must have Adobe Flash Player installed. A free download of this application is available at