General FAQs

How do I obtain a new Club Card?
Club Cards are available at your local store. You can print a Club Card application online and take to your local store. If you need a replacement card, please check "replacement" on the application, and we will link your old Club Card to your new one. If you do not have a Club Card and want to shop online, you will automatically be given a virtual card when you register.
How can I update my Club Card information?
To update your Club Card information, please Click Here. You can also call Customer Service at 1-877-258-2799 (In the US) or at 1-800-SAFEWAY (In Canada) to get your information updated.
How can I use my phone number to get savings at the store instead of swiping my Club Card?
Please Click Here to update your Club Card Information.
How can I request a donation from Safeway?
All requests for donations/grants for all divisions are to go through www.safewayfoundation.org. Click on the “Contact Us” link and locate your division.

Please be advised that company policy states store managers are not allowed to make the decisions on who is soliciting or doing fundraisers in front of the store. This is due to the sensitive nature of the activity. All requests for Donations/Solicitations are handled by Public Affairs.
How do I apply for career opportunities with Safeway?
To learn about career opportunities at one of our stores, feel free to apply in person. For all other career opportunities including Pharmacy, Information Technology, Merchandising, Distribution, Human Resources, Marketing etc. Please visit the Careers section of our website.
Can I order gift cards online?
Yes! You may order Gift Cards online and they will be mailed directly to your destination. Online gift card orders will not be inlcuded with your home grocery delivery order. To purchase Gift Cards online select the Gift Cards option in the quick links section of the footer.
Is there a limit on the denomination or number of a gift cards I can buy?
Yes if you are paying with a credit or debit card. If paying with a credit card, customers are limited to (4) gifts cards or $200 per day. If paying with a debit card, customers are limited to (20) gift cards or $2000 per day unless authorized by a Store Director.
I purchased a gift card that does not have the balance on it. How can I get this updated.
If you purchased the gift card in a store, contact Safeway's Customer Service department at 1-877-258-2799 for assistance. Simply provide the activation and sales receipts information along with the inactive gift card # or packaging.
If I order flowers online, whom am I ordering through.
Safeway has partnered with FTD to provide a link to their web site for floral ordering and delivery to anywhere within the United States. All orders placed through this link are processed through FTD, and is not owned or controlled by Safeway. Please consult the privacy and security disclosures on the FTD website for any additional information.
How do I obtain a copy of Safeway's annual report?
Please visit Investor Relations to obtain a copy of our annual report.
Can I view the weekly sales online?
Yes you can. To view sale items, please visit the Weekly Specials link on the Safeway.com homepage. Simply enter your zip/postal code, and select "View Weekly Specials" for the store nearest to you.
What products are considered exclusionary items for Safeway promotions?
Alcohol, tobacco, stamps, event tickets, lottery tickets, gift cards, money orders, sales tax and prescriptions not paid for by the customer. Please Note: This is a partial list with the most common excluded items. Also, state and local laws or agreements sometimes determine what items are excluded. For a complete list of the items that apply to your area, please contact our customer service department.
How can I view the video content on your site
To view videos on our site you must have Adobe Flash Player installed. A free download of this application is available at http://www.adobe.com.